FAQ

1. What types of products do you sell?
We specialize in three distinct categories designed to enhance your living space: aromatherapy products (including essential oils, diffusers, and candles), decorative ornaments for every style, and a curated selection of vases for floral display and home accents.

2. How do I choose the right scent for me?
Choosing a scent is a personal journey. We recommend considering the mood you wish to create. For relaxation, look for lavender, chamomile, or sandalwood. For energy and focus, citrus, peppermint, or eucalyptus are excellent choices. Each product page includes detailed scent notes to help you decide.

3. Are your vases suitable for fresh flowers?
Yes, the vast majority of our vases are designed to hold fresh flowers. However, for pieces with very narrow openings or those made from unsealed natural materials, we recommend using them for dried or artificial botanicals. Specific care instructions and best-use cases are provided in each product description.

4. How should I care for my ceramic or glass ornaments?
To keep your ornaments looking their best, dust them regularly with a soft, dry cloth. For glass items, a damp microfiber cloth can be used, followed by immediate drying to prevent water spots. Avoid using harsh chemical cleaners on any decorative pieces.

5. Do you offer gift wrapping?
We want your gifts to be as beautiful as the items inside. We offer thoughtful, eco-friendly gift packaging for an additional nominal fee. You can select this option at checkout. We will also happily include a handwritten gift note if you provide the message during the ordering process.

6. How can I track my order?
Once your order has been shipped, you will receive an automated email containing a tracking number and a link to the carrier's website. Please allow 24-48 hours for the tracking information to update.

7. What should I do if an item arrives damaged?
We are truly sorry if this happens. Please contact us immediately with your order number and a photo of the damaged item and its packaging. We will work swiftly to arrange a replacement or issue a refund.

8. Can I change or cancel my order after it's been placed?
We process orders very quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes once the order has entered the fulfillment process.